TackyLeague Staff Operations Guide

Staff Operations Guide

Essential Procedures & Professional Standards

Your comprehensive guide to TackyLeague operations, responsibilities, and professional excellence across all departments and leagues.

Staff Rules & Professional Conduct

General Behavior Standards

Communication & Language

Offensive Language/Swearing:

First Offense: 30-minute mute
Second Offense: 1-hour mute
Third Offense: 24-hour mute
Repeated Offenses: 1-week mute or ban

Harassment/Bullying:

First Offense: 1-hour mute and warning
Second Offense: 24-hour mute
Third Offense: Permanent ban

Spamming:

First Offense: 10-minute mute and warning
Second Offense: 1-hour mute
Third Offense: 24-hour mute
Repeated Offenses: 1-week mute or ban

Severe Misconduct (Immediate Ban)

Doxxing (sharing personal information)
Threats of violence or harm
Hate speech or discrimination
Inappropriate content (NSFW, gore, etc.)
Server raiding or coordinated disruption

Staff-Specific Professional Standards

Activity & Communication Requirements:

Notify president or Director of Staff if inactive for 3+ days
Respond to tickets and messages within 24 hours
Maintain professional conduct at all times
Complete assigned tasks on time and to high standards

Neutrality & Fairness:

No favoritism towards friends, teammates, or specific members
Recuse yourself from decisions involving your own team
Apply rules consistently across all community members
Escalate conflicts of interest to higher authority

Instant Demotion Triggers

Banning members without posting proof
Making personal decisions outside league scope
Disrespecting or making fun of community members
Being inactive without proper notice
Abusing or trolling with moderation tools
Making jokes about rigging games
Being biased towards friends or specific members
Lying to presidents or other staff members

Ticket System & Support Process

How to Handle Support Requests

Our ticket system ensures professional, timely responses to all community members. Follow these procedures for consistent, high-quality support.

Ticket Creation Process

Use designated Discord channels or website portal
Fill out complete ticket template with all required information
Assign appropriate priority level based on guidelines
Tag relevant department staff members
Document initial assessment and planned actions

Priority Levels & Response Times

URGENT

Response: 1-2 hours

Server security breaches, major event disruptions, safety concerns, mass player issues

HIGH

Response: 6 hours

Match-related issues, harassment reports, staff misconduct, league disruptions

MEDIUM

Response: 24 hours

General complaints, minor technical issues, rule clarifications, player disputes

LOW

Response: 48 hours

Suggestions, routine questions, non-urgent requests, general inquiries

Special Handling Procedures

Match-Related Issues

Direct Contact Protocol: For match-related problems, staff should immediately contact the relevant admin positions by sending a direct message or pinging them in appropriate channels. Do not delay match issues through the standard ticket system.

Documentation Standards

Record all actions taken and communications sent
Include timestamps and staff member involved
Preserve evidence (screenshots, chat logs, etc.)
Update ticket status throughout resolution process
Follow up with community members after resolution

Escalation Procedures

Escalate to department commissioner if unsure of policy
Involve Operations President for serious misconduct
Contact Executive President for multi-department issues
Notify Founder for community-threatening situations

Detailed Department Responsibilities

Department-Specific Duties & Expectations

Media Department

Core Responsibilities:

Create promotional content for TL and IFA leagues with consistent brand identity
Manage social media posting schedules across YouTube, TikTok, and other platforms
Coordinate with streamers and commentators for live content production
Edit match highlights and create engaging recap videos within 48 hours
Track content performance analytics and optimize based on data
Ensure all content includes required promotional elements (Discord links, website URL)

Quality Standards:

Minimum 720p video quality for all YouTube content
SEO-optimized titles and engaging thumbnails
Consistent brand voice across all platforms
Meet all deadlines set by Media Coordinators without exception

Community Management

Core Responsibilities:

Monitor TL and IFA Discord servers for rule violations and maintain positive atmosphere
Respond to player reports within 30 minutes during active hours
Welcome new members with personalized orientation and server guidance
Handle conflicts through neutral mediation and solution-focused approaches
Organize weekly community engagement activities and social events
Document all moderation actions with clear reasoning and evidence

Advanced Duties:

Monitor community sentiment and report concerns to leadership
Foster inclusive environment welcoming players of all skill levels
Support recruitment efforts through positive community atmosphere
Manage server roles, permissions, and channel organization

Operations Department

Core Responsibilities:

Process match schedules and coordinate with League Presidents for fixture planning
Maintain comprehensive league databases and player records with 100% accuracy
Handle team registrations, roster updates, and transfer documentation
Coordinate between departments for smooth daily operations and communication
Support commissioners with data reporting and administrative tasks
Manage routine operational communications and announcements

Data Management:

Update league standings and statistics after every match
Prepare weekly reports on league status and player activity
Maintain season archives and historical data for reference
Process player contracts and transfer documentation efficiently

Events Department

Core Responsibilities:

Plan and execute major tournaments and special competitions with detailed logistics
Coordinate tournament brackets, scheduling, and prize distribution systems
Manage tournament registration systems and participant communications
Work with Operations President for event budgeting and resource allocation
Coordinate with Media Commission for tournament promotion and coverage
Handle event day logistics and real-time problem solving

Event Planning:

Create detailed event timelines and coordinate all department involvement
Organize seasonal events, holiday tournaments, and community celebrations
Plan awards ceremonies and recognition events for outstanding performers
Track event success metrics and gather participant feedback for improvements

Promotion & Performance System

Career Advancement Path

Trial Staff

Entry Level

Staff

Full Member

Senior Staff

Experienced

Admin Positions

Department Roles

President Roles

Leadership

Promotion Requirements & Criteria

How to Get Promoted

Promotions are based on consistent, exceptional, and active work including:

Task Completion: Complete all assigned staff tasks on time and to high standards
Improvement Initiatives: Actively suggest ideas and solutions to help improve the league
Ticket Management: Read and resolve member tickets promptly and professionally
Community Engagement: Be an active, positive presence in community activities
Consistency: Demonstrate reliable performance over extended periods

Performance Timeline & Expectations

Trial Period: First month focuses on learning systems and demonstrating basic competency
Performance Review: Evaluated monthly based on task completion, community impact, and professional conduct
Advancement Speed: Varies based on individual performance – exceptional staff can advance quickly with consistent excellence
Department Specialization: Admin positions require specialization in specific department and building trust with leadership

Demotion Triggers & Consequences

Why Demotions Happen

Staff roles are taken very seriously. Demotions occur for:

Receiving multiple warnings for rule violations
Being reported by many community members for poor performance
Consistently failing to complete assigned tasks
Demonstrating unprofessional conduct or bias
Extended inactivity without proper notice
Making decisions outside your role’s authority

Performance Evaluation Process

Monthly Reviews: Comprehensive assessment of work quality and community impact
Peer Feedback: Input from colleagues and community members
Goal Setting: Establish clear objectives and development plans
Improvement Support: Additional training and mentorship for underperforming staff

Emergency Procedures & Crisis Management

Crisis Response Protocols

Level 1: Server Security Breach

Immediate Actions (Within 5 minutes):

Lock down all affected channels and revoke suspicious permissions
Document the incident with screenshots and evidence
Alert Community Commissioner and Operations President immediately
Preserve all logs and evidence for investigation

Follow-up (Within 2 hours):

Coordinate with Technical Staff to assess damage and restore systems
Submit complete incident report to leadership
Implement additional security measures to prevent recurrence
Brief all staff on incident and updated security protocols

Level 2: Major Community Disruption

Examples: Mass player exodus, viral negative publicity, major staff misconduct

Response Protocol:

Assess situation scope and gather all relevant facts immediately
Notify relevant Commissioner and Executive President within 30 minutes
Assemble response team including all commissioners and Executive President
Implement damage control measures and prepare official community statement
Address root causes and implement corrective measures

Level 3: Serious Safety Concerns

Examples: Doxxing incidents, real-life threats, inappropriate content involving minors

Critical Response (Within 10 minutes):

Document everything and preserve all evidence immediately
Remove threats and ban involved parties permanently
Contact Operations President and Founder directly
Consider involving law enforcement if necessary
Provide support resources to affected community members

Emergency Contact Hierarchy

Supervisor

First contact for role-specific issues and routine escalations

Commissioner

Department-wide problems and policy interpretation

Operations President

Financial, policy, or serious misconduct issues

Founder

Community-threatening situations or executive conflicts

Temporary Authority Delegation

Emergency Decisions: Any staff member can make immediate safety decisions when leadership unavailable
Documentation Required: All emergency decisions must be documented within 2 hours
Authority Limits: Emergency powers limited to immediate safety and security measures
Review Process: All emergency actions reviewed by appropriate leadership within 24 hours

Communication Protocols & Guidelines

Internal Communication Standards

Official Announcement Procedures

Approval Chain:

Routine Updates: Department commissioner approval sufficient
Policy Changes: Operations President approval required
Major Announcements: Executive President approval required
Crisis Communications: Founder approval required

Process Steps:

Draft announcement with all relevant details and proper formatting
Submit to appropriate authority for content and tone approval
Use official templates and maintain brand consistency
Post in designated announcement channels simultaneously
Monitor community response and address questions promptly

Discord Channel Guidelines

#staff-general: General discussion, coordination, team building activities
#staff-urgent: Time-sensitive issues requiring immediate attention
#staff-announcements: Official communications, policy updates, meeting notices
Department Channels: Specialized discussions for specific departments
#staff-feedback: Anonymous suggestions and constructive criticism

External Representation Standards

Professional Image Requirements

Social Media: Always identify TackyLeague affiliation when discussing community topics
Consistency: Never contradict official community positions publicly
Personal Opinions: Clearly distinguish personal views from official positions
Conflict Management: Redirect public criticism to appropriate private channels
Professional Conduct: Maintain appropriate online presence reflecting community values

Inter-Department Collaboration

Project Coordination: Use shared channels for cross-department initiatives
Resource Sharing: Coordinate staff assignments and avoid scheduling conflicts
Information Flow: Share relevant information affecting multiple departments
Best Practices: Regular sharing of successful procedures and innovations
Conflict Resolution: Address inter-department issues through commissioner channels